Banking Research & Consulting

Sunday, 22 December 2024

Our archives on Kotak Mahindra Bank

Research Notes

Kotak Mahindra Bank improves customer experience through automated call back

In 2012, Kotak Mahindra Bank implemented a "courtesy call back" feature in its contact centres. The technological innovation gave customers faster service, and call abandonment rates dropped significantly. Savings in call charges were also realised.

Research Notes

Keeping up with treasury transformation as interest-rate rises persist

An altered operating environment has led treasury to reprioritise their investment and liquidity management strategy, with cash management providers offering enhanced solutions

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Our archives on Kotak Mahindra Bank

Kotak Mahindra Bank improves customer experience through automated call back

Keeping up with treasury transformation as interest-rate rises persist